We are flexible
If you wish a refund or to exchange the product , please contact us within 14 calendar days of taking delivery of your items.
The consumer has the right to notify the seller that he wishes to cancel the sale, without penalty and without reason, within 14 calendar days from the day after the delivery date of the product or the conclusion of the services agreement.
How do we run this smoothly?
If you wish to return any item, please notify us by email at info@undies4men.be. It is vital you email us before you post your items back to us. We will look together for the best solution. Talking always helps.
Through our bpack World Easy Return service we offer returns in 22 countries already. We will mail you a return label. After receiving our response and finding the perfect solution we expect your return within 5 days. Simply attach the label on the box or envelope and send the package back through a local post office in most European countries. For the return shipment we charge a fixed small amount of 3,95 €, which will be deducted from your refund. The shipment can be followed by the Track & Trace service of bpost.
For hygienic reasons we ask you not to return used, worn, washed, soiled or damaged items. In the event that the consumer used the returned item(s) more than necessary to decide whether he wishes to keep the good(s), the loss in value will be charged to the consumer. Please return the goods in the original package.
In case of goods found to be damaged upon delivery, you must inform us within 5 workdays by emailing info@undies4men.be. We will then contact you to resolve the issue. We can only accept genuinely damaged items - not goods where you attempted repair or you did not follow the manufacturers washing instructions.
How to return your package ?
Attach the return label bpack World Easy Return (available in 22 countries see below) on the box or envelope.
We offer the return service bpack World Easy Return in the following countries: Belgium, Luxemburg, Netherlands, France, Germany, Italy, Spain, Austria, Finland, Poland, Portugal, Greece, Ireland, Czech Republic, Hungary, Estonia, Latvia, Lithuania, Malta, Romania, Slovakia & Slovenia. Attach this label on the box or envelope and go to your local post office. The shipment can be followed by Track & Trace. We charge a fixed supplement of 3,95 € for the return shipment, which will be deducted from your refund. For all other countries you also need to go to your local post office to return the package but shipment will be completely at your charge.
We cannot be held responsible for a loss of your shipment. Please ensure both yours and our addresses are clearly displayed on the outside of the parcel. Inside your parcel please provide your name and address. You can use your original invoice or just pop them on a piece of a paper.
Returns or exchanges which have not been reported to us in advance will not be refunded.
Once we have accepted your return you can either choose another article or opt for a refund. If you chose another article of course we ship it to you for free. On the other hand we can only provide this service for each initial order. In case you want a refund, please send us by mail your bank account number (and if possible your IBAN and BIC code)
If all conditions have been fulfilled Undies4men will refund you the full amount of the article(s) within 15 days.
Our return address:
Peter Claus
Molenstraat 84
8450 Bredene
Belgium